The first stage includes various user researches for a better understanding of users needs and app perspectives.
I started with Competitor analysis. I studied similar social media such as Periscope, Snapchat, Tumblr, Pinterest, Twitter.
The main idea was to highlight the realization of similar functions or adopting new interesting ones.
Then I provided users interviewing to find main problems with which users face and to listen to how they solved them.
Also, I created personas cards for a better understanding of my users' archetypes.
There are:
The working family man (29 - 40) who use instagram just to share photo.
The young women making career ( 25 - 35) who likes to discus other photo during work pause.
The owner of shop business account (27 - 40) who strugle with instagram anf try to sell with it help.
The blogger ( 22 - 35) who makes her name with her photos and videos.
The young mother( 25 - 35) who replased her social life with social media.
And I composed customers journey map which helped me to identify the most crucial changes in the app.
This steps helped me to identify the main Pain Points for the vast majority of the Instagram users:
- Users don't like Instagram chat
- Owners of the business account have to use another app for better work
- Instagram is not so intuitive as supposed
- Some function is not obvious.